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Fetching Conversation Details

To analyze the history of conversations or a specific conversation, API requests can be used to pull data about prior conversations.

Request the details of an old conversation​

After a conversation has been created, you can fetch the details of a conversation via a GraphQL conversation query like this:

query GetConversation(
    $conversationId: ID!
) {
    conversation(
        id: $conversationId
    ) {
        id                  # The ID of the conversation
        conversationType    # Call or Video
        expert {
            id              # The ID the expert
            user            # The LifeOmic user that owns the expert
        }
        startTime           # The # ISO 8601 datetime of the conversation
        status              # Calling, Waiting, Scheduled, Failed, InProgress,
                            # PendingComplete, Completed, NoAnswer or Busy
        events {            # The join and leave events during the conversation
            participantType # Expert or Customer
            id              # The event ID
            eventType       # Join or Leave
            timestamp       # ISO 8601 datetime
        }
    }
}