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Video Service FAQ

This article answers common questions about the LifeOmic Platform Video Service feature. For more documentation, see Video Service.

What is LifeOmic Video Service?

The LifeOmic Platform video service enables secure real-time and prescheduled voice, screen share, and video communications. The video service uses a GraphQL API that is separate from the LifeOmic Platform REST APIs.

Can my organization charge a fee for calls?

Yes. Video service was designed for those looking to easily monetize their expertise.

Video service utilizes Stripe to handle billing for paid calls and group sessions. You can configure an organization-level Stripe account under Account > Payment Settings in the video service portal. Stripe will handle payment processing to charge the customer and distribute payment.

Individual calls require the expert to set an hourly rate and are charged based on call duration. Group sessions require you to set a per-seat cost which the customer pays at time of registration.

Can each expert set their own hourly call rate?

Yes. Each expert in an account can set their own hourly rate under the Basic Info section of their Expert profile. This rate will display to the customer when scheduling a call.

Can video service automate direct payments to multiple experts in a single account?

Yes. In addition to configuring an organization-level Stripe account for payment processing, each individual expert can configure their own Stripe account to be paid directly. This allows the organization to support direct payment processing for 1000’s of experts through a single video service account.

This feature is enabled by default. To turn off this feature, go to Account > Payment Settings and toggle off, Expert payment enabled (default). When turned off, all payment will be distributed to the organization-level Stripe account.

Can my organization absorb a percentage fee of each experts’ paid calls?

Yes. When expert payment is enabled, the organization can set a percentage fee to be taken from the gross cost of each expert’s calls.

This can be set under Account > Payment Settings > Account Fee Percent.

Call Features

Does video service support screen sharing on video calls?

Yes. Video service supports screen sharing during video calls.

Can calls be recorded?

No. Video service does not support call recording at this time, but this feature is on our product roadmap.

Does video service have a chat feature for video calls?

No. Video service does not support chat during video calls at this time, but this feature is on our product roadmap.


Is video service HIPAA compliant?

Yes, video service is HIPAA compliant.

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